Q: What are the Library open hours?

A: Library hours depend on time of the year, such as Regular Semester, Summer Semester, Ramadan, etc. It is best to see the current hours at our web page at  http://www.library.uaeu.ac.ae/en/libraryhours.shtml, 

https://nml.uaeu.ac.ae/ar/libraryhours.shtml.

Q: Can the general community (non-UAEU) use the library?

A: Yes, the general community (non-UAEU) may use the library during appropriate male/female timings (see http://www.library.uaeu.ac.ae/en/libraryhours.shtml). If you wish to borrow any books, you can apply for Community User Membership, which requires a deposit and registration fee. For more information, please contact the circulation  staff at circlib@uaeu.ac.ae  or by telephone at 03-713-4684/03-713-4678

Q: How many books may I check out?

A: Depending on user type, you may borrow up to the following number of general books with varying loan periods (exceptions are Special Collections, Reserves, Multimedia, etc.)

USER	NO. OF ITEMS	LOAN PERIOD
UAEU Bachelor Student/Master	10	30 days
UAEU PhD Student	20	120 days
UAEU Faculty Member	20	120 days
UAEU Staff Member	10	30 days
Community User	10	30 days
LIWA Consortium Member (ZU or HCT)	3	14 days

Q: How do I renew books?

A:There are a number of ways you can renew your books:

• Online at the Login page https://www.library.uaeu.ac.ae/en/renewbooks.shtml
• By email request at: circ_lib@uaeu.ac.ae
  
• By telephone at 03-713-4684/03-713-4678
• In person at any lending desk or self-check Machine.

Q: How do I get clearance from the Library?

A: You should first make sure your library record is clear (all books returned, and any fines/fees are paid) by contacting the Lending Desk staff:

• By email request at: circ_lib@uaeu.ac.ae
• Onsite at the Lending Desk
• Then come to the library to finalize any actions and to get your clearance form signed by the librarian.

 

Q: How much money do I owe in library fines or fees?

A: The amount depends on whether or not you have overdue books that have accrued fines, and replacement and/or processing fees for lost or missing books. Usually, you will receive email notification for any overdue books or fees, but please check with the Lending staff to be sure at circ_lib@uaeu.ac.ae or by telephone at 03-713-4684/03-713-4678.

Q: How can I pay my fines?

A: Please call or email Lending Desk staff at circ_lib@uaeu.ac.ae or by telephone at 03-713-4684/03-713-4678 to get the exact amount that you owe. Then, you can pay by several methods.

•  If you have a Visa or MasterCard, you can pay directly at the Circulation Desk.
•  Or you can deposit money in the Library United National Bank account (# 0121318845688), and get a receipt.
•  You must bring the original bank deposit receipt and submit to the library-circulation desk to remove the hold from your record. 

Q: How do I find a book in the Library?

A: You can check the online catalog at https://www.library.uaeu.ac.ae/ar/, then write down and search for the book by the call number on the shelf.

Q: Where is the Library located?

A: The Main Library is located at UAEU in Building D2.  Access is via the basement of the Crescent Building or will shortly be via the Garden in the center of the campus.

Q: Why is my PIN not working?

A: You will need to set your own PIN for the first time you use it, after which you can modify your PIN. Please follow these steps:

• Go to library homepage at https://www.library.uaeu.ac.ae/ar/
• Choose Library “Quick Link “
• Click on “My Account/Renew.” When the login screen appears, enter your ID Barcode and current PIN and Submit.
• If you have lost or forgotten your PIN, please contact the Circulation staff at circ_lib@uaeu.ac.ae or by telephone at 03-713-4684/03-713-4678. 

Q: If I am not a member of UAEU, may I still access your e-resources?

A: Yes, e-resources are available for the non – member physically present in the library. 

Q: I can’t access the e-resources, even though I entered my user name and password. What do I need to do?

A: Please make sure that you are using the correct email username (without the extension ‘@uaeu.ac.ae’) and your password.

Q: Can the libraries provide assistance with publishing my research?

A: Yes, the Libraries offer support with: literature reviews including systematic reviews; accessing documents and papers from other institutions; selection of journals for publication; manuscript editing; and support for publishing with commercial publishers or publishing via the UAEU institutional repository as open access material.